What is MDR and how is it different from a traditional SOC?
Managed Detection and Response — MDR — is a service model where an external partner provides 24/7 detection, triage, and response capability without you needing to build an internal Security Operations Centre. Compared to a traditional SOC, MDR is faster to stand up, lighter on internal headcount, and usually delivered by specialists who see threats across many client environments. DataExpert's MDR Suite is run by senior practitioners who hunt as well as monitor.
Do we have to replace our existing EDR or SIEM?
No. DataExpert MDR Suite integrates with the EDR, SIEM, and identity tooling you already run. We support the major platforms in the EU market and add our detection content and analyst capability on top. If your existing stack has gaps, we will flag them honestly during scoping rather than push a tool replacement you do not need.
How quickly can MDR Suite be operational?
A typical onboarding takes between two and six weeks, depending on the size of your estate, the cleanliness of your telemetry, and the integrations required. We can stand up an interim monitoring posture within days when an organisation needs coverage during a known risk window — for example, immediately after an incident or before a regulator-imposed deadline. [VERIFY: typical onboarding window]
Who are the analysts who will see our data?
Every MDR client is assigned a named senior analyst who leads the engagement and a supporting analyst pool that provides 24/7 cover. All our analysts are DataExpert employees — there is no offshore queue, no anonymous tier-1 layer. We will introduce the specific people who will be on your account during scoping, including their certifications and background. [VERIFY: full analyst certification list]
How does pricing work?
MDR Suite is priced as an annual subscription scaled to your estate — endpoints, identities, and cloud workloads under monitoring — plus any optional add-ons such as threat-hunt retainers or compliance reporting. We are happy to share an indicative range during scoping; final pricing follows a short technical discovery.
Where is our data processed?
Telemetry processing for EU clients takes place within the European Union. Detection content runs in EU-resident infrastructure and analyst access is restricted to EU-based DataExpert personnel by default. We are happy to discuss data-residency specifics, sub-processor lists, and transfer-impact assessments during procurement.
What happens during a real incident?
When an alert escalates into a real incident, your named analyst takes the lead, brings the wider DataExpert incident-response team in, and coordinates with your internal security and IT teams. You receive a real-time briefing channel, action recommendations executed against your tooling, and full incident documentation written in formats your auditors and regulators expect.
Can MDR Suite handle compliance reporting?
Yes. Our reporting templates are designed to feed evidence into NIS2, DORA, GDPR, and sector-specific frameworks without rework. We can also work directly with your compliance or audit team during evidence-gathering windows. [VERIFY: specific reporting templates available]