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24/7 Monitoring.

Continuous eyes on your environment, staffed by analysts who escalate fast.

Round-the-clock monitoring of your endpoints, identities, and critical systems — staffed by senior analysts, not an outsourced tier-1 queue. We watch the telemetry that matters, surface what is genuinely anomalous, and notify the right person on your team before a small signal becomes a large incident.

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// WHAT WE DO

What we do.

24/7 Monitoring is the right starting point for organisations that need security coverage outside business hours but are not ready for a full MDR engagement. We connect to your existing telemetry — EDR, identity logs, cloud-audit feeds — and apply both vendor and DataExpert-authored detections so you see threats that automated rules alone would miss.

Every alert that reaches you has been triaged by a human analyst. We separate noise from signal in our shift, not in yours, and the briefing you wake up to is short, structured, and actionable. False-positive fatigue is one of the main reasons SOC programmes fail; our model is built to keep your responders focused on real work.

When a monitored signal escalates, we follow a clear runbook agreed with you in onboarding — who to call, what to contain, when to bring in legal and communications. For clients who also retain DataExpert for incident response, escalation is seamless: the analyst who flagged the alert is the operator who briefs the IR lead.

// CAPABILITIES

What we deliver.

  • 24/7 coverage across endpoints, identities, and cloud workloads
  • Human-triaged alerts — never raw machine output
  • Detection content authored by DataExpert practitioners
  • Customised runbooks and escalation criteria per client
  • Weekly trend reports and monthly review meetings
  • Tight integration with your SIEM and ticketing platform
  • Seamless handover to DataExpert IR if a real incident lands
  • Optional threat-intelligence overlay from our analytics team
// CONTACT

Talk to an expert.

Tell us what you're working on. A senior DataExpert operator will be in touch within one business day.

We reply from a real inbox — no automated follow-ups.

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We respond within one business day. For active incidents call +31 (0)318 543173.

// FAQ

Frequently asked questions

How is 24/7 Monitoring different from MDR Suite?

24/7 Monitoring focuses on continuous observation, triage, and notification. It is the right service for organisations that have internal response capability — or a separate IR retainer — and need senior eyes on the environment outside business hours. MDR Suite adds active response actions, custom detection engineering, and broader threat-hunting on top. Many DataExpert clients start with 24/7 Monitoring and grow into MDR Suite as their needs evolve.

What systems can you monitor?

We monitor the major EDR platforms, identity providers, SIEM stacks, and cloud-audit feeds used across EU enterprise environments. Typical onboarding covers endpoint telemetry, identity activity, and cloud-control-plane events. Network telemetry, OT/IoT monitoring, and application-layer monitoring are available as add-ons. We will confirm exact platform compatibility during a short technical discovery before contracting.

How fast do you respond to an alert?

Critical alerts are acknowledged by an analyst within minutes, with a first triage notification typically sent to your team within 15 to 30 minutes — depending on alert severity and the runbook you have agreed with us. Less urgent findings roll up into the next scheduled briefing rather than waking your team in the middle of the night. [VERIFY: SLA targets to confirm during contracting]

Do you contain threats, or only notify?

24/7 Monitoring is a notification-led service. We triage, brief, and recommend — but containment actions are executed by your team unless you separately engage DataExpert for response. Clients who want active containment as part of their service typically upgrade to MDR Suite or add an IR retainer. The boundary is set explicitly in your service agreement.

Where are your analysts based?

All DataExpert analysts work from our offices in the Netherlands, Sweden, and Denmark. There is no offshore tier-1 layer, and there is no analyst pool we do not directly employ and certify. EU-based staffing is part of why our service is suitable for clients with strict data-residency or sovereignty constraints.

How do we receive alerts and reports?

Alerts are delivered through your preferred channel — email, SMS, ticketing platform, or chat integration — and follow the format you agree during onboarding. We also publish a weekly trend summary and a monthly review report. For regulated clients we tailor the reporting structure so it can be referenced directly in compliance evidence packages.

Is there a minimum contract length?

Standard 24/7 Monitoring engagements run on annual contracts to give us time to learn your environment and tune detections properly. Shorter engagements are possible for specific risk windows — for example, the period around a major business event or following a known incident — but the value of monitoring increases substantially after the first month, when noise has been reduced and detections are tuned.

// TALK TO US

Want to extend coverage to the hours your team is offline?

Get in touch — we’ll route your case to the operators who have done this kind of work before.

Contact usExplore all solutions

or call +31 (0)318 543173