When the worst day happens, have a team that has had it before.
Major cyber incidents — ransomware, supply-chain breaches, regulator-triggering data loss — are crises before they are anything else. DataExpert provides incident-response leadership, executive briefing, regulator-engagement support, and recovery planning for organisations facing those moments. The same operators who run our forensics and detection work lead the response.
When a major incident happens, the technical response is only one of several things going on at once. The executive team needs briefings. The board needs clear options. Regulators need timely, accurate notifications. Customers and partners need disciplined communication. We help organisations run all of those work-streams in parallel — with incident-response leadership grounded in forensic and operational depth, not just communications craft.
Our crisis-management practice is designed to integrate with your internal teams, your legal counsel, your insurer's panel, and your communications advisors. We do not replace any of them. We provide the incident-commander capability, the technical-response leadership, and the cross-workstream coordination that most organisations only need once — and need to get right.
Crisis-Management retainers give organisations guaranteed access to senior DataExpert practitioners during a major incident, with pre-agreed scoping documents, contact pathways, and response-time commitments. For organisations facing rising risk — a regulatory deadline, a high-profile project, a known threat-actor focus — a retainer removes the procurement bottleneck at the moment it matters most.
We also help organisations prepare. Tabletop exercises, crisis-communication rehearsals, regulator-notification dry-runs, and incident-response plan reviews are part of the same practice. The same people who would lead a real response design the rehearsals — so the muscle you build is the muscle you actually need.
Tell us what you're working on. A senior DataExpert operator will be in touch within one business day.
For retainer clients, response is immediate — pre-agreed contact pathways and scoping documents mean the response engagement starts within minutes of notification. For new clients facing an active incident, we will scope and engage as fast as possible, typically within hours. We are honest about capacity at the moment of contact and route urgent work accordingly. [VERIFY: typical first-response timeframes to publish]
A retainer typically includes pre-agreed scoping documents, named contact points on both sides, a guaranteed response window for major incidents, a fixed number of advisory hours per year, and an annual tabletop exercise. Specific terms — response window, hour allocation, jurisdictions covered — are scoped to your environment and risk profile during contracting.
Yes. Ransomware is one of the most common reasons clients call us during a crisis. We provide incident-response leadership, forensic investigation, on-chain tracing of any ransom payments, regulator-notification support, and recovery planning. We do not facilitate ransom payment, and we are direct with clients about the operational and legal considerations of any payment decision.
Yes. DataExpert is recognised on a number of EU cyber-insurance panels and we work routinely alongside other panel providers. Where you have an insurer-led incident, we integrate with their preferred workflow. Where you have free choice of provider, we are happy to work with your insurer directly to confirm our involvement is covered. [VERIFY: specific insurer panels we are listed on]
Your communications team — or your communications-advisory firm — leads communications. We support them with technical briefings, regulator-notification language, and timeline reconstructions. We do not provide consumer-facing communications craft ourselves, and we are deliberate about that boundary. The two disciplines work best in close partnership rather than under a single provider.
Yes. We support clients through regulator notifications under NIS2, DORA, GDPR, and sector-specific frameworks. Our practitioners are practised in the formal-notification timelines and the kind of supplementary information regulators ask for. Final responses to supervisors are reviewed and signed off by your own legal counsel — we provide the technical substance, not the legal interpretation.
Once active response is concluded, we run a structured post-incident review. The output covers root cause, timeline, response performance, lessons learned, and a remediation plan. The review is written for both technical and executive audiences and is typically the basis for board-level reporting and any follow-on regulatory engagement. We treat the review as a deliverable in its own right, not an afterthought.
Yes. Many organisations begin a relationship with DataExpert through a tabletop exercise — it is a low-risk, high-value way for both sides to see whether the working relationship is a fit. Tabletop-only engagements are common, and many clients move from there into a retainer once the value of pre-agreed scoping is clear.
Get in touch — we’ll route your case to the operators who have done this kind of work before.
or call +31 (0)318 543173